Intervention report

Intervention reports

The aim is to produce intervention reports more quickly, more completely, more reliably and to make the reports immediately usable.

How's it going on Ermeo?

During the intervention, your operators fill in a pre-filled intervention form on the Ermeo mobile application. This form is very intuitive and exhaustive.

Intervention report
Intervention reports

Added value ofErmeo

An improvement in the productivity of your technicians in the field : 

Thanks to Ermeo, achieve significant productivity gains quickly. Abandon paper reports by dematerializing your procedures.

Ermeo allows you to eliminate low value-added tasks from your field operators by relieving them of their heavy administrative burden. They can focus on the operational side of their job, they go faster and they can do more.

Improved traceability of your data: 

In addition to the speed and reliability of data entry, the Ermeo application provides you with infallible traceability of interventions and each of their stages.

The mobile application allows you to keep track of all the steps of the intervention. From the consideration of the customer's request to the closing and validation of the intervention in the field.

The digital system allows to keep all the evidence of the operation performed. This traceability can be very useful in the event of a dispute with the client or in the event of an accident in the field.

Thus at the time of sending the invoice, all information is available to justify it to the customer. Ermeo even offers an electronic signature system to have the intervention validated on site directly by the customer.

An improvement in data feedback :

Thanks to the platform of the connected operator, you can create dematerialized daily reports. This way, the information entered on the application by the field operator is transmitted in real time to the platform and can be viewed immediately by remote operators.

The immediate transmission of information greatly facilitates the work of the administrative department thanks to a connection with the company's invoicing software or ERP system. There is no longer any need to wait for the next technician's visit to the office to retrieve the forms and prepare the invoicing. As a result, invoicing times are reduced from several weeks to a few hours.

Thanks to the dematerialization of their daily reports, companies will gain :

  • a reduction or even elimination of input errors
  • infallible traceability
  • Instant data transmission for faster billing
  • cash gains
Emma Duverne Marketing Manager